Contracts and Lucky IDs
View your active subscriptions, contract details, and assigned Lucky IDs.
How to get started
Customer registration — step by step
From first enquiry to your first payment receipt.
- 1Make an enquiry
Visit the showroom, call the branch, or submit an online enquiry through the Apply page. Mention the product you are interested in and the plan type (Lucky Plan EMI, Rent, Lease, or Direct Sale).
- 2Provide KYC documents
The branch will guide you on required KYC documents. These may include identity proof, address proof, photograph, and any other documents as per policy. KYC is required before contract activation.
- 3Get your contract approved
Once KYC is verified and the business approves your application, a contract is created in the system. This is your official record — read it carefully before signing.
- 4Receive your Lucky ID (Lucky Plan only)
If you enrolled in Lucky Plan EMI, a Lucky ID (00–99) is assigned within your batch. You can view this in the customer portal after login.
- 5Pay monthly and track receipts
Pay your EMI or monthly demand on time. Each payment generates a receipt. Log in to the customer portal to view your full payment history and receipts.
Customer portal
What you can see after login
Once you are a registered customer with an approved contract, you can log in to the customer portal to view your full history.
Payment history and receipts
Every receipted payment appears in your portal. You can view and download your receipt history at any time.
Delivery and support
Track your delivery status, handover documents, and submit or view support requests.
Portal features
Full list of what the customer dashboard provides
- View active subscriptions, contracts, and Lucky ID assignments
- View full payment history and download receipts
- Track delivery status and handover documents
- View outstanding dues and EMI schedule
- Submit support or service requests
- View KYC status and profile details
- View direct sale invoices and orders
Multiple contracts
Multiple contracts and multiple Lucky IDs
What happens when a customer holds more than one contract or more than one Lucky ID.
Multiple contracts
A customer may hold more than one active contract — for example, one Advance EMI subscription and one Rent contract. Each contract has its own payment schedule, receipt history, and portal section. Managing multiple contracts does not combine their payment records.
Multiple Lucky IDs
A customer may hold more than one Lucky ID if the business approves multiple Advance EMI subscriptions. Each Lucky ID belongs to a specific batch and operates independently. Holding multiple Lucky IDs means participating in the draw more than once, but does not guarantee winning in any draw cycle.
What customers cannot do
Customer limitations — for your protection
These limitations are part of the controlled workflow that keeps your financial records safe and auditable.
- Cannot self-post payments — all payments must be recorded by authorised branch staff
- Cannot self-approve delivery — delivery authorisation is an internal branch workflow
- Cannot edit accounting records — ledgers, journals, and financial entries are internal and controlled
- Cannot alter EMI schedule or contract terms without branch approval
- Cannot transfer their Lucky ID or contract rights to another person without admin authorisation
- Cannot access admin, cashier, or staff-side records through the customer portal
- Cannot approve their own KYC — KYC verification is done by the branch team
These restrictions ensure that payment records, delivery authorisations, and accounting entries remain controlled by authorised branch staff — protecting both the customer and the business.
Document safety
Documents every customer should keep
Digital records in the portal are helpful, but always keep physical copies of signed documents.
- Approved subscription / rent / lease contract (signed copy)
- All payment receipts (physical and digital)
- Delivery / handover document (signed at delivery)
- Winner communication letter (if applicable)
- KYC acknowledgement from the branch
- Any amendment or modification letters
Why digital over paper
Safer, more transparent than a paper register
Traditional informal EMI systems rely on paper notebooks that can be lost, altered, or disputed. Subidha CORE keeps every record digital, receipted, and auditable.
Auditable
Every payment gets a receipt
Unlike a paper register entry that can be erased or disputed, each payment in Subidha CORE generates a traceable receipt. You can view your payment receipts from your customer dashboard.
Transparent
Contract-backed monthly schedule
Your EMI schedule is derived from the approved contract value and tenure — not from an informal note or verbal commitment. The monthly amount is clear before you enroll.
Verifiable
Winner draw is verifiable
Lucky draw results come from a commit-then-reveal process. The commitment hash is published before the draw, and the reveal is published afterward. No result can be secretly altered after commitment.
Open rules
Public rule reference
Plan rules, rent/lease terms, delivery policies, and payment safeguards are all published on this site. You can read them before committing. No surprises after enrollment.
Self-service
Customer portal visibility
After login, customers can see their own subscriptions, payment history, Lucky ID assignments, delivery status, and support requests — all in one place.
Documented
Delivery needs your confirmation
Delivery and handover are treated as separate workflow steps. Documents are generated at handover so both customer and business have proof of the delivery event.
Why digital proof matters
Digital contract tracking is safer than informal paper registers
A structured digital system means your payment, contract, and receipt history is traceable, date-stamped, and preserved — unlike informal handwritten registers that can be lost or disputed.
Receipt-first validation
A payment without a digital receipt should not be treated as a confirmed transaction.
Auditable history
Payment records are traceable with date, amount, method, and collected-by information.
Portal visibility
Receipts and contracts appear in your customer portal where you can review them at any time after login.
Important public disclaimer
- Website content is for customer information and service explanation only.
- Final rights and obligations are governed by approved contract, invoice, receipt, delivery note, return inspection record, and business policy.
- Advance EMI/Lucky Plan participation does not guarantee winning.
- Rent/Lease deposit refund is subject to return condition, dues clearance, and approved inspection.
- Warranty/service depends on product, vendor, and category terms.
- Business may verify KYC, reject incomplete requests, correct clerical errors, and update policies where legally permitted.
- For exact terms, customers should contact Subidha Furniture before payment or contract signing.
Ready to explore your options?
Browse contracts to understand which plan suits you, then contact the branch or log in to your existing account.