The waiver benefit is the most important rule to understand correctly. It is designed to be clear, consistent, and auditable.
What gets waived
- Only future EMI that is still pending at the time of winning.
- Waiver applies according to the plan rules and eligibility in the workflow.
What does not happen
- Already-paid EMI is not refunded.
- Past payment history is not erased or silently edited.
- Winning does not retroactively change settled transactions.
Why this matters
Keeping payment history intact protects both the customer and the business. It keeps the system auditable and avoids confusion during reconciliation or support.
If you ever have questions about your own subscription state, the branch can guide you using the recorded EMI schedule and payment entries.